FAQs

How do I place my order?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

How long will it take to ship my order?

Generally, shipments are in transit for 5 – 10 days (Monday to Friday). The order cut off time will be 05:00 PM (GMT-08:00)

Order handling time is 1 – 3 business days (Monday to Friday).

My tracking number isn’t working

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

I need help with a late order

Orders typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 week.

If your order has not arrived after 10 business days (domestic) and 15 business days (international), please contact our team, we are happy to assist.

What type of payments do you accept?

We accept Visa, Mastercard as well as Paypal.

When will my card be charged?

Just after your order has been successfully placed.

How secure is my personal information?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Why Tunree?

"We believe in putting our Customers First and providing a level of service that sets us apart from other retailers. With a clever offering, superb support, and a secure checkout you’re in good hands."


Smart ideas

With dozens of intelligent concepts, you’ll find what you’re looking for in our store, and it will be unique and personalized to match.

Customer support

Our customer support is second to none – users rave about how we don’t rest until every issue is solved to their satisfaction.

Secure checkout

With SSL security with advanced encryption you are guaranteed that your purchases are safe.

| English (EN) | USD

© 2024 tuan9993